Job Information

Your new company
Your new company create premium fuel systems, electrical systems, and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. They make sure their products are clean, efficient, and high value because they know the actions they take today will have a profound impact on the world tomorrow. Their goal? The cleanest ICE technology: carbon-free combustion.

Your new role
The EMEA Service Delivery Manager leads and manages IT Service Delivery and Operations at a tactical level for all business domains and sites within the EMEA region. This position is responsible for managing a team that delivers day-to-day operational support and end-to-end management of minor enhancements, working with IT service teams and related resources. The services include applications, hosting, end-user computing, network, and security services.

Key responsibilities

* Manages IT Service Delivery for the region, working with internal service teams and external service providers' resources to provide effective IT services.
* Special focus on overseeing the Service Delivery Managers, Coordinators and Client Technicians to deliver to the expected service-demand within the region.
* Partners with the IT Business Relationship Management team to deliver value to the business through the IT operating model.
* Aligns regional IT Infrastructure Service Delivery to the company's common standards and processes.
* Develops positive relationships across IT, suppliers, and businesses to ensure effective and aligned IT services.
* Works collaboratively across Infrastructure Services, Business Relationship Managers, and Finance to communicate allocations, local funding requirements and establish / manage the regional Service Delivery Infrastructure budget.
* Oversee incident management at a regional and site level to provide status communication to IT and business leadership, conduct root cause analysis, and develop follow-up actions.
* Manage and deliver new capabilities at the region and site level to align IT to meet business needs while aligning to global standards and best practices.
* Manage business escalations to resolve IT operational issues impacting business operations.
* Provide reporting on top issues and prioritise IT services work at the region and site levels.
* Coordinate processes for the delivery and management of IT services, including PR/PO creation, appropriation request approvals, invoice review and approval, and invoice payment performance.
* Analyse and manage service delivery effectiveness through relevant regional metrics, scorecards and improvement actions.
* Oversee regional level requirements to eliminate trailing costs for infrastructure services impacted by site divestitures and wind downs.
* Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered.

What you'll need to succeed

* Bachelor's or master's degree in computer science, information systems, business administration, related field, or equivalent work experience.
* 7 years+ experience of IT Service Delivery in a large organisation.
* Extensive experience in the field of IT service organisations (ITIL) and project delivery frameworks.
* Knowledge and experience with IT controls and governance.
* Ability to prioritise multiple projects, work under tight deadlines, and handle changing priorities.
* Ability to understand and implement new technologies and solutions in large organisations.
* Strong understanding of all IT disciplines and interdependencies.
* Strong leadership skills with intercultural teams.
* Strong IT strategy and architectural experience.
* People Skills - in hiring, training, developing, and retaining IT teams.

What you'll get in return

* The company provide compensation and benefits programs intended to attract, motivate, reward, and retain a highly talented, globally diverse workforce at all levels within their organisation. The company's compensation programs are informed by market data and business needs, and they are committed to providing equitable and competitive compensation. They are committed to providing their team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
* The company provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make their portfolio of solutions agile, sustainable, and scalable to support their employees in developing the skills needed to succeed.

What you need to do now

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