Job Information

A fantastic opportunity for a Customer Support Advisor join the world’s leading electric golf trolley brand.
Established in 1983, PowaKaddy is a pioneer and market leading manufacturer of electric golf trolleys.
Headquartered in Kent, England, it is here that all the early concepts, design, development, and product
assembly are carried out. Setting the standard for electric golf trolley innovation, PowaKaddy’s latest collection
continues to deliver the very best in compact design and industry leading intelligence to meet the demands of
golfers of all ages and abilities.

Are you a technically minded and experienced Customer Service Advisor passionate about delivering a 1st class customer service? Would you love being part of a highly passionate customer services team working in an excellent friendly working environment?

If you can answer ‘YES’, then we’d love to hear from you.

You will be exposed to excellent in-house technical product training, providing you with the knowledge and technical competence to become a specialist in effectively resolving product queries and technical issues.

We offer the successful candidate

• A varied and interesting role
• Full time position, 37.5 hrs per week
• Contributory pension scheme
• 25 days annual leave
• Discounted PowaKaddy product purchases

Working primarily within the Technical Support Team, you will play a key role creating an exceptional customer service experience.

A typical day will may see you

• Engage with a variety of our customers and end users, speaking to people at all levels and technical ability, delivering a service where patience, empathy and building rapport are pivotal.
• Helping customers with a variety of troubleshooting queries ranging from changing a setting or diagnosing issues.
• Operating within company warranty procedures such as arranging for customers to visit our service agent network, send a part for repair or arrange a collection for repair back at HQ and return.
• Accurately record customer cases on our internal CRM system.
• Reassure customers and help teach them how to use their product correctly.
• Processing orders where required.

Our Ideal Candidate

We are looking for individuals that can demonstrate
• Proven Customer Service skills and ability to grasp technical products.
• A passion for people and delivering a 1st class customer service experience.
• An empathetic personal approach towards handling customer enquiries.
• A confident, professional, and friendly communicator with strong verbal and written skills.
• Precise attention to detail.
• Team player approach with a positive “can do” attitude.
• A responsibility for taking ownership of situations and resolving issues.
• Computer literate with excellent multi-tasking skills.
• Logical thinking towards problem solving.
• Passion for the product and delivering solutions and advice enthusiastically.
• High levels of resilience and patience when dealing with difficult situations.
• Ability to work within a fast paced, engaging environment