Job Information

Customer Service Coordinator - Providing Exceptional Service!

Kings Hill, West Malling

£22,000

Hybrid - 2 days in the office - 3 days home

Are you a people-oriented individual with a passion for delivering outstanding customer service? Are you highly organized, detail-oriented, and able to manage multiple tasks simultaneously? Join our team as a Customer Service Coordinator and be a part of our commitment to providing exceptional service to our valued customers!

Responsibilities:

* Serve as the main point of contact for customers, handling inquiries, resolving issues, and providing timely and accurate information.
* Maintain customer accounts, update information, and manage orders, returns, and exchanges.
* Maintain accurate records of customer interactions, transactions, and communication for documentation and reporting purposes.
* Provide product information, pricing, and availability to customers, and cross-sell or upsell products as appropriate.
* Continuously improve customer service skills, product knowledge, and stay updated on company policies and procedures.

Requirements:

* Previous experience in customer service, preferably in a coordination or support role.
* Strong organizational skills and ability to manage multiple tasks simultaneously.
* Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
* Ability to work in a fast-paced environment and adapt to changing priorities.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.